Terms and Conditions for Services

Table of contents


  1. Scope
  2. Conclusion of contract
  3. Right of withdrawal
  4. Cancellation of appointments
  5. Prices and payment terms
  6. Liability for defects
  7. Applicable law
  8. Place of jurisdiction
  9. Alternative dispute resolution
  10. Code of Conduct



1) Scope

1.1 These General Terms and Conditions (hereinafter "GTC") of Profor-Bau GmbH (hereinafter "Provider") apply to all contracts for the provision of services concluded between a consumer or entrepreneur (hereinafter "Customer") and the Provider regarding the services presented by the Provider on its website. The inclusion of the Customer's own terms and conditions is hereby excluded, unless otherwise agreed.

1.2 A consumer within the meaning of these Terms and Conditions is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor independent professional. An entrepreneur within the meaning of these Terms and Conditions is a natural or legal person, or a partnership with legal capacity, who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity.

2) Conclusion of contract

2.1 The service descriptions on the provider’s website do not constitute binding offers on the part of the provider, but serve to submit a binding offer by the customer.

2.2 The customer can submit the offer via the online order form integrated into the provider's website. After placing the selected services in the virtual shopping cart and completing the electronic ordering process, the customer submits a legally binding contractual offer for the services contained in the shopping cart by clicking the button that completes the ordering process.

2.3 The provider may accept the customer’s offer within five days,

  • by sending the customer a written order confirmation or an order confirmation in text form (fax or e-mail), whereby the receipt of the order confirmation by the customer is decisive, or
  • by starting to perform the service at the customer’s request and notifying the customer of this, or
  • by requesting payment from the customer after placing his order.

If several of the aforementioned alternatives exist, the contract is concluded at the time one of the aforementioned alternatives occurs first. The period for accepting the offer begins on the day after the offer is sent by the customer and ends on the expiry of the fifth day following the dispatch of the offer. If the provider does not accept the customer's offer within the aforementioned period, this shall be deemed a rejection of the offer, with the consequence that the customer is no longer bound by their declaration of intent.

2.4 When submitting an offer via the Provider's online order form, the contract text will be saved by the Provider after the contract has been concluded and sent to the Customer in text form (e.g., by email, fax, or letter) after the order has been sent. The Provider will not make the contract text available beyond this time.

2.5 Before submitting a binding order via the provider's online order form, the customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means for better detection of input errors can be the browser's zoom function, which enlarges the display on the screen. During the electronic ordering process, the customer can correct their entries using the usual keyboard and mouse functions until they click the button that completes the order process.

2.6 The German language is available for the conclusion of the contract.

2.7 Order processing and contact are generally carried out via email and automated order processing. The customer must ensure that the email address provided for order processing is correct, so that emails sent by the provider can be received at this address. In particular, when using spam filters, the customer must ensure that all emails sent by the provider or third parties commissioned by the provider to process the order can be delivered.

3) Right of withdrawal

Consumers generally have a right of withdrawal. Further information on the right of withdrawal can be found in the provider's cancellation policy.

4) Cancellation of appointments

4.1 Irrespective of any existing statutory right of withdrawal, the Provider grants the Customer the right to cancel his appointment for a service provided by the Provider free of charge in accordance with the following provisions (contractual right of withdrawal):

4.2 The customer may cancel their appointment up to four days before the start of the booked service without stating reasons by submitting a written declaration (e.g., email) to the provider. Compliance with the cancellation deadline is determined by the date the declaration is received by the provider. If the customer cancels their appointment within the deadline, the provider will fully refund any fees already paid within two weeks of receipt of the declaration. The provider may use the same payment method that the customer used to pay the provider.

4.3 Any existing statutory right of withdrawal of the customer shall not be restricted by the right of withdrawal provided for above.

5) Prices and payment terms

5.1 Unless otherwise stated in the provider’s service description, the prices quoted are total prices that include statutory value added tax.

5.2 The payment option(s) and payment terms will be communicated to the Customer on the Provider’s website.

6) Liability for defects

The provider is liable for defects in the service provided in accordance with the statutory liability for defects.

7) Applicable law

7.1 All legal relationships between the parties shall be governed by the laws of the Federal Republic of Germany, excluding the laws governing the international sale of movable goods. For consumers, this choice of law shall apply only to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has his or her habitual residence.

7.2 Furthermore, this choice of law with regard to the statutory right of withdrawal shall not apply to consumers who, at the time of conclusion of the contract, are not members of a Member State of the European Union and whose sole residence and delivery address are outside the European Union at the time of conclusion of the contract.

8) Place of jurisdiction

If the customer acts as a merchant, a legal entity under public law, or a special fund under public law with its registered office in the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract is the provider's registered office. If the customer is based outside the Federal Republic of Germany, the provider's registered office is the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to the customer's professional or commercial activity. In the aforementioned cases, however, the provider is entitled in any case to bring proceedings before the court at the customer's registered office.

9) Alternative dispute resolution

9.1 The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr

This platform serves as a contact point for the out-of-court settlement of disputes arising from online sales or service contracts involving a consumer.

9.2 The provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

10) Code of Conduct

The provider has submitted to the terms and conditions of participation for the eCommerce initiative “Fairness in Trade”, which can be viewed online at https://www.fairness-im-handel.de/teilnahmebedingungen/.